The menu at midnight
A business-hours flow tells late guests when you open, and the assistant still answers prices and dishes from your menu.
WhatsApp chatbot for restaurants
A WhatsApp chatbot for restaurants that answers after closing time.
Guests message about the menu, prices, veg options, timings and table bookings - often late at night when nobody is on the phone. WapTalk answers from your menu, sends an after-hours message when you are closed, and leaves table requests for your team.
SR
Spice Route Kitchen
WhatsApp Business · via WapTalk
Are you open now? Craving biryani
11:48 PM
AI assistant
We’re closed for the night. The kitchen opens at 12 noon. Chicken dum biryani is ₹320, veg is ₹260.
After-hours flow · from menu.pdf
11:48 PM
Can I book a table for 6 tomorrow at 8?
11:49 PM
AI assistant
Noted. Our team will confirm your table when we open tomorrow.
11:49 PM
What the chatbot answers, and what always goes to a person
The assistant answers only from documents you upload. The hand-over rules for refunds, complaints and sensitive topics run in code before the AI is asked, so a customer cannot talk it past them.
Questions it answers
- Are you open right now?
- How much is the thali or the biryani?
- Do you have Jain or vegan options?
- Do you take party orders for 30 people?
- Is there parking or outdoor seating?
- Do you deliver to my area?
Goes to your team
- Table bookings and party orders - your team confirms
- Complaints about food or service
- Refund requests
- An angry guest, flagged from the tone of the message
What to upload
- Menu with prices
- Timings, holidays and kitchen hours
- Jain, vegan and allergen information
- Party and catering packages
- Location, parking and delivery areas
How restaurants use WapTalk
Table and party requests, queued
Requests are tagged table-booking and wait in the inbox for the morning team. WapTalk does not take payments or manage your reservation book.
Weekend specials to regulars (Growth plan)
Send an approved template to guests you have tagged as regulars: a festive menu, a new outlet or a weekend offer.
Need the WhatsApp Business API first? Follow the four-step setup guide.
WhatsApp chatbot for restaurants: FAQs
Can customers order food through the chatbot?
Not as a checkout. The assistant answers menu questions and your team takes the order in the same chat. There is no payment or POS integration yet.
Does it handle Zomato or Swiggy orders?
No. WapTalk handles messages to your own WhatsApp number, not orders placed on delivery apps.
Can I update the menu quickly?
Yes. Replace the menu document and re-train; the assistant uses the new prices from the next message.
Who answers during the dinner rush?
The assistant answers routine questions instantly. The moment one of your staff takes a chat in the shared inbox, the assistant stops replying in it.
Try it on your own documents.
14-day free trial with the AI included, then plans from ₹2,499/month + GST. Meta’s WhatsApp fees at cost, 0% markup.