Admission season without a jammed phone
The assistant handles the repeated questions, so counsellors spend their time on families who are ready to enrol.
WhatsApp chatbot for coaching institutes
A WhatsApp chatbot for coaching institutes that answers admission questions 24/7.
In admission season, parents and students ask the same questions hundreds of times: fees, batch timings, syllabus, demo classes. WapTalk answers them from your prospectus and fee structure, and passes fee concessions, refunds and counselling to your team.
AC
Apex Classes
WhatsApp Business · via WapTalk
What are the fees for the 2-year JEE batch? Any scholarship?
8:05 PM
AI assistant
The 2-year JEE programme is ₹1,45,000, payable in 3 instalments. Scholarships are decided by the entrance test on 2 November.
From fee-structure-2026.pdf
8:05 PM
Book a demo classTalk to a counsellor
Talk to a counsellor
8:06 PM
Mehul · Counsellor
Hi, Mehul here. Would 11 am tomorrow work for a quick call?
8:12 PM
What the chatbot answers, and what always goes to a person
The assistant answers only from documents you upload. The hand-over rules for refunds, complaints and sensitive topics run in code before the AI is asked, so a customer cannot talk it past them.
Questions it answers
- What are the fees, and can I pay in instalments?
- What are the batch timings for Class 11?
- Is there a free demo class?
- Do you have online and offline batches?
- When is the scholarship test?
- Where is your nearest centre?
Goes to your team
- Fee concessions and refund requests
- Complaints from parents
- Counselling and course-choice decisions
- Anything your prospectus does not cover
What to upload
- Prospectus and course list
- Fee structure with instalments
- Batch timetable
- Scholarship and entrance-test details
- Centre addresses and office hours
How coaching institutes use WapTalk
Demo-class requests, tagged and assigned
A button flow collects demo-class requests, tags them demo-request and assigns them to a counsellor to follow up.
Batch and test announcements (Growth plan)
Send approved templates to students tagged by batch: a new batch start date, a test schedule or a holiday notice.
Need the WhatsApp Business API first? Follow the four-step setup guide.
WhatsApp chatbot for coaching institutes: FAQs
Can parents and students both use it?
Yes. Anyone who messages your number gets the same accurate answers, and your team sees every chat in the shared inbox.
What happens after office hours?
A business-hours flow can send an after-hours message, the assistant keeps answering from your documents, and anything it cannot answer waits in the inbox for the morning.
Will it promise fee discounts?
No. It quotes only what is in your fee structure. Concessions, refunds and complaints always go to a person.
Can we see which questions it could not answer?
Yes. On the Growth plan, analytics lists the exact questions the assistant could not answer, so you know what to add to your documents next.
Try it on your own documents.
14-day free trial with the AI included, then plans from ₹2,499/month + GST. Meta’s WhatsApp fees at cost, 0% markup.