Pre-sale questions answered while they shop
Sizing, COD and delivery questions get an answer in seconds from your policy documents, not a reply the next morning.
WhatsApp chatbot for online stores
A WhatsApp chatbot for online stores that answers pre-sale questions instantly.
Shoppers ask about sizes, COD, delivery times, returns and exchanges before and after they buy. WapTalk answers from your own policies and size charts, and hands damaged orders, refunds and complaints to your support team the moment they come up.
TL
Thread & Loom
WhatsApp Business · via WapTalk
My kurta is the wrong size. How do I exchange it?
3:20 PM
AI assistant
Exchanges are free within 7 days. Send your order number and we’ll arrange a pickup.
From returns-policy.pdf
3:20 PM
#4821. The colour is also totally different. Really disappointed.
3:22 PM
Aisha · Support
I’m sorry, Aisha here. I’m arranging the replacement myself today.
3:24 PM
What the chatbot answers, and what always goes to a person
The assistant answers only from documents you upload. The hand-over rules for refunds, complaints and sensitive topics run in code before the AI is asked, so a customer cannot talk it past them.
Questions it answers
- Do you have cash on delivery?
- How long does delivery to Pune take?
- I’m usually a medium - which size should I pick?
- How do exchanges work?
- Is this fabric pure cotton?
- Do you ship outside India?
Goes to your team
- Refunds and cancellations - always a person
- Damaged or wrong items, and complaints
- Order-specific questions the assistant cannot look up
- An upset customer, flagged from the tone of the message
What to upload
- Shipping and COD policy
- Returns and exchange policy
- Size charts and fabric details
- Product FAQs and care instructions
- Current offers and coupon terms
How online stores use WapTalk
Complaints escalate on their own
When a routine exchange turns into a complaint, the conversation is escalated and assigned to a person with the full history in front of them.
Launch and sale broadcasts (Growth plan)
Send an approved template to customers tagged by interest. Opted-out contacts are skipped automatically, and every send shows delivered and read counts.
Need the WhatsApp Business API first? Follow the four-step setup guide.
WhatsApp chatbot for online stores: FAQs
Can it tell customers where their order is?
Not yet. Order lookup from Shopify or WooCommerce is not built, so order-specific questions go to your team in the shared inbox.
Can it handle returns?
It explains your return and exchange policy from your documents. Refunds and cancellations always go to a person by a hard rule.
Can I send abandoned-cart messages?
Not automatically. On the Growth plan you can send approved marketing templates to tagged customers as campaigns.
Can my support team share one number?
Yes. The shared inbox has assignment, internal notes, quick replies and filters, so nobody answers the same customer twice.
Try it on your own documents.
14-day free trial with the AI included, then plans from ₹2,499/month + GST. Meta’s WhatsApp fees at cost, 0% markup.