Terms of Service

By creating an account or using WapTalk (the "Service") you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind it. If you do not agree, do not use the Service.

WapTalk lets a business connect its own WhatsApp Business number and manage customer conversations: a shared inbox, an AI assistant that answers from the business's own knowledge base, automation flows, broadcast campaigns and analytics. You bring your own WhatsApp Business Account and phone number; we do not resell numbers.

Your use of the Service is also governed by Meta's policies, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. Meta may throttle, suspend or ban a phone number for poor quality ratings or policy breaches. That decision is Meta's and is outside our control.

• Opt-in. You may only message people who have given you prior consent, and you must be able to evidence it. The platform records an opt-in source and timestamp for this purpose.
• Opt-out. The Service automatically honours inbound STOP and equivalent keywords and stops messaging that contact. You must not work around this, re-import an opted-out contact to resume messaging, or otherwise defeat a person's withdrawal of consent.
• No spam, unsolicited promotion, or content that is illegal or violates Meta's policies.
• You are responsible for the accuracy of the knowledge base content your assistant answers from.
• You are responsible for keeping your account credentials and access tokens confidential.

The assistant generates replies from the content you provide. Automated output can be wrong or incomplete. You are responsible for reviewing what your assistant is configured to say and for the escalation rules that route a conversation to a human. Do not configure it to give medical, legal or financial advice you are not licensed to give.

Paid plans are billed monthly in advance, in Indian Rupees (INR) plus applicable GST, through our payment partner Razorpay, and renew automatically until cancelled. Each plan includes a number of AI conversations per billing period. Once it is used up, the assistant stops answering new conversations until the period renews or you upgrade; conversations handled by your team are not limited. Charges levied by Meta for WhatsApp messaging are billed to you directly by Meta and are not collected or marked up by us.

You may cancel at any time. Cancellation takes effect at the end of the current billing period; we do not pro-rate. Fees are non-refundable except as set out in our Refund & Cancellation Policy or where required by law.

You retain ownership of your data and of your customers' conversation data. We process it on your instructions as described in our Privacy Policy. You may export or request deletion of your tenant data at any time.

We aim for high availability but do not guarantee uninterrupted service. The Service depends on third parties - Meta, AI providers, cloud infrastructure - and an outage at any of them may interrupt it.

To the maximum extent permitted by law, WapTalk is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or lost goodwill. This expressly includes any action Meta takes against your WhatsApp Business Account or phone number. Our total aggregate liability is limited to the fees you paid in the twelve months before the claim.

We may suspend or terminate access where you breach these Terms, where continuing would put our platform or other customers' numbers at risk, or where required by Meta or by law. Where practical we will give notice first.

We may modify these Terms. We will give notice of material changes, and continued use after they take effect is acceptance.

The Service is operated by WapTalk, a sole proprietorship registered in India under the MSME (Udyam) scheme.

Email: legal@waptalk.in
Phone: +91 94297 95867

Registered address
Ahmedabad - 380009
Gujarat, India