Refund & Cancellation Policy

• Every new workspace starts with a 14-day free trial. No payment is taken during the trial.
• Paid plans renew automatically each month until you cancel.
• You can cancel any time. Your plan stays active until the end of the period you have paid for, and you are not charged again.
• Subscription fees are generally not refundable, but we always refund billing mistakes - see section 4.
• Approved refunds are processed within 5–7 working days to your original payment method.

The trial gives you the Starter plan, including AI answers from your own documents, for 14 days. We do not ask for payment details to start a trial, so nothing is charged when it ends. To keep using WapTalk after the trial, choose a plan on the Billing page.

A workspace admin can cancel from Dashboard → Billing → Cancel subscription, or by emailing support@waptalk.in from the account's registered email address.

• Cancellation takes effect at the end of the current billing period. Until then you keep full access to your plan.
• No further payments are taken after cancellation, including any UPI AutoPay mandate or card instruction set up for WapTalk.
• We do not pro-rate: cancelling part-way through a billing period does not produce a partial refund.
• After the subscription ends, your data is kept so you can come back, and you can ask us to export or delete it at any time, as described in our Privacy Policy.

Subscription fees cover a period of service that starts when you pay, so they are generally not refundable. We will refund you in full or in part when:

• You were charged twice for the same billing period.
• You were charged after cancelling, for a period that started after your cancellation took effect.
• You were charged the wrong amount - for a plan you did not choose, or a price different from the one shown when you subscribed.
• The Service was unavailable because of us for a continuous period of more than 72 hours in a billing period. We refund the unused portion of that period. Outages caused by Meta, WhatsApp or your own WhatsApp Business Account are outside our control and do not qualify.
• A refund is otherwise required by applicable Indian law.

Refunds are not given for:

• Unused AI conversations or seats in a billing period.
• Forgetting to cancel before a renewal date. Razorpay notifies you before each automatic debit, as RBI rules for recurring payments require.
• Accounts suspended for breaching our Terms of Service or Meta's WhatsApp policies.

• Upgrades take effect immediately, so the higher limits are available straight away. The new price applies from your next bill; we do not charge the difference for the current period.
• Downgrades take effect at the end of the current billing period. You keep your current plan until then, and no refund is given for the remainder of the period.

WhatsApp message fees are billed to your business directly by Meta, on the payment method in your own Meta Business account. WapTalk does not collect or mark up these fees, so we cannot refund them. For disputes about Meta charges, contact Meta through your Meta Business Suite.

If a renewal payment fails, our payment partner Razorpay retries it automatically over the following days, and the Billing page shows a notice so you can complete the payment. If payment still cannot be collected, the subscription stops and the workspace may be suspended until the amount is paid. Your data is not deleted because of a failed payment.

Email support@waptalk.in from your account's registered email address within 30 days of the charge, with:

• your business name as registered on WapTalk,
• the date and amount of the charge, and the Razorpay payment ID if you have it (it is on your payment receipt),
• the reason for the request.

We reply within 2 working days. Approved refunds are issued through Razorpay to the original payment method within 5–7 working days of approval. Your bank or card issuer may take a few more days to show the credit.

WapTalk
Ahmedabad - 380009
Gujarat, India

Email: support@waptalk.in
Phone: +91 94297 95867
More ways to reach us are on our Contact page.