Official WhatsApp Business API · Built for Indian businesses
WapTalk answers your customers on WhatsApp 24/7 from your own price list and FAQs, and hands anything it can’t answer to your team.
Built for businesses that run on WhatsApp
WhatsApp is where the enquiry lands. It is rarely where anyone is free to reply.
Asked at nine at night, answered next morning. The booking went elsewhere.
Price, timings, location, availability - retyped by hand, all day.
One phone, one login, no record of who promised what.
Bloom Salon
Closed since 8:00 PM
Pick a business. Each conversation is the kind WapTalk handles every day, with what happened behind it.
Smile Dental Care
WhatsApp Business · via WapTalk
Hi, do you do teeth cleaning? How much is it?
6:14 PM
AI assistant
Yes. Scaling and polishing is ₹800 and takes about 30 minutes. Would you like a slot?
From clinic-services.pdf
6:14 PM
Request a slot
6:15 PM
Neha · Reception
Hi, Neha here. Thursday 11:00 am or Friday 4:30 pm?
6:19 PM
Behind the scenes
A price question at 6 pm becomes a slot request that reception picks up, with the answer already given.
Spice Route Kitchen
A midnight craving gets prices and timings instantly, and the table request waits for the morning team.
WhatsApp chatbot for restaurantsNorthstar Realty
A budget question gets real listings, and the site visit lands with the right salesperson.
WhatsApp chatbot for real estateThread & Loom
A routine exchange is answered from policy. The moment it turns into a complaint, a person takes over.
WhatsApp chatbot for online storesIt answers, books, follows up and reports, in one place instead of four subscriptions and a spreadsheet.
Bloom Salon
online
Hi! What are your hair spa prices?
11:01 AM
AI assistant
Hair spa starts at ₹1,499. Would you like to book a slot?
11:01 AM
AutomationGrowth
Set the business logic once and it runs before the AI ever answers.
Growth
Bookings, leads and reviews, tracked from the chat itself.
Campaigns, templates, contacts and the rest of the daily kit, in the same workspace as the assistant. Not sold as add-ons.
Send an approved template to everyone, or to a tagged segment, now or at a time you pick.
Write header, body and footer with a live preview, submit to Meta and follow approval from the dashboard.
Everyone who messages you is saved on their own. Tag them, add custom fields, and build audiences from tags.
A customer types STOP and is out of every campaign; START brings them back. No list to clean by hand.
Meta allows free text only within 24 hours of the customer’s last message. Past that, the composer offers a template instead of letting the send fail.
Saved answers your team inserts in a click, and private notes on a chat the customer never sees.
What customers send plays right in the inbox: images, voice notes, videos and stickers. Agents can send media back.
Each agent is online, away or offline, and routing follows it. When nobody is online, customers get a holding reply, not silence.
Connect several WhatsApp numbers to one workspace, say sales and support, and pick the default.
Send messages from your own systems with an API key, and get every event pushed to yours.
Designed for someone who runs a business, not someone who runs a helpdesk.
Rahul Verma
+91 98··· ··104 · escalated: negative sentiment
No coding, no agency, no migration project.
Link your Business Account through Meta’s official WhatsApp Business API. Read the setup guide
Depends on Meta verification
Price list, menu, FAQ or policy, readable in a minute. Or fill in a starter pack for your industry, or let it read your website.
About a minute
Grounded answers day and night. Your team handles the rest.
From the next message
A banned WhatsApp number takes your customer list with it. Everything here exists to make that not happen.
Meta’s Cloud API. No unofficial libraries, nothing that risks your number.
STOP unsubscribes instantly, in English, Hinglish or Hindi, and queued campaigns skip them.
AES-256-GCM tokens, scoped per business. Your conversations never train a model.
Straight answers, including where the limits are.
Yes. You connect your own number through Meta’s official WhatsApp Business Platform (the WhatsApp Business API). We do not resell numbers and we never use an unofficial gateway - those get businesses banned.
It is Meta’s official way for businesses to send and receive WhatsApp messages from software instead of a single phone. WapTalk runs on it, so your team can share one number, an AI can answer for you, and you can send approved broadcasts without risking your number. Read the WhatsApp Business API setup guide
It is built to answer only from the documents you upload, and to hand the chat to your team when they do not cover the question. Refunds, cancellations, complaints, medical and legal questions always go to a person by a hard rule that runs before the AI is ever asked.
Yes. Every new workspace gets 14 days on the Starter plan with the AI knowledge base included, so you can test the assistant on your own documents before you pay. Start your free trial
They are opted out immediately and get a confirmation. It works in English, Hinglish and Hindi, it runs before the assistant or any agent can reply, and every campaign - including ones already queued - skips them from that moment. Replying START brings them back.
Yes, on every plan. When a customer asks to book, the assistant offers free times from your services and opening hours, and they confirm with a tap inside WhatsApp. Two customers can never get the same slot. On Growth and above, customers also get reminders 24 hours and 2 hours before, and bookings show up in Google, Outlook or Apple Calendar.
Any time. Your team works from a shared inbox, and the moment an agent takes a thread the assistant stops replying on it. Angry customers and sensitive topics are escalated to a person automatically.
Uploading your price list and FAQs and going live takes minutes once your number is connected. Connecting the number is the slow part: it depends on Meta verifying your business, which can take a few days. See the four setup steps
Meta bills your business directly for each delivered WhatsApp message, and we add no markup. In India that is about ₹0.86 per delivered marketing message and about ₹0.115 per utility, authentication or customer-service message, with the first 1,000 service messages per number each month free (Meta’s rates, October 2026, before GST). Your WapTalk plan covers the platform and the AI: you pay for conversations the assistant answers, while conversations your team handles are unlimited. Plans start at ₹2,499/month + GST. WhatsApp Business API pricing in India, explained
Every WapTalk plan includes AI answers from your own documents, billed per conversation the AI handles - no AI credits or add-ons to buy. Meta’s per-message fees are passed through at cost with 0% markup, and conversations your team handles are unlimited. Compare WapTalk and Wati
Start a 14-day free trial, then plans from ₹2,499/month + GST. We walk you through every Meta screen.
